Return & Refund
At FANG XING, every garment is created with care and attention to detail. If you are not completely satisfied with your purchase, please read our Returns & Refund Policy below.
Choosing the Right Size
We encourage you to review our Size Guide before placing your order.
If you're unsure which size is right for you, please don't hesitate to contact us. We're always happy to help you find the best fit.
For selected garments, we also offer Made-to-Measure services for a more personalised fit.
Return Eligibility
We accept returns on eligible items within 14 days of receiving your order.
To be eligible for a return, your item must:
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Be unworn, unwashed, and unused.
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Be in its original condition.
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Have all original tags attached.
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Be returned in its original packaging where possible.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned or exchanged unless they arrive faulty:
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Made-to-Measure garments
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Custom-sized garments
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Personalised items
How to Request a Return
To request a return, please contact us within 14 days of receiving your order.
Please include:
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Your order number
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Your name
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The item(s) you wish to return
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The reason for your return
Once your request has been approved, we'll provide instructions for returning your item.
Return Shipping
Customers are responsible for the cost of returning eligible items unless the item is faulty or we have sent the incorrect product.
We recommend using a tracked delivery service, as we cannot accept responsibility for returned parcels lost during transit.
Refunds
Once we have received and inspected your returned item, we will notify you of the outcome.
If your return is approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to a faulty item.
Faulty or Incorrect Items
If your order arrives faulty, damaged, or you receive an incorrect item, please contact us within 7 days of delivery.
Please include your order number and photographs of the item so we can assess the issue and arrange an appropriate resolution.
Exchanges
We do not currently offer direct exchanges.
If you require a different size, we recommend returning your eligible item for a refund and placing a new order. If you're unsure about sizing before ordering, please get in touch—we're happy to help.
Need Help?
If you have any questions regarding returns or refunds, please contact us via our Contact page or email us directly.
We aim to respond to all enquiries within 2–3 business days.