Shipping
Thank you for shopping with FANG XING.
Each garment is thoughtfully crafted, whether it is ready to ship, available for pre-order, or made to measure. Please read the information below regarding our shipping process.
Shipping Locations
We currently ship within the United Kingdom.
We hope to offer international shipping in the future.
Processing & Dispatch Times
In-Stock Items
In-stock items are typically dispatched within 3–5 business days after your order has been placed.
Pre-Order Items
Pre-order garments are produced in small batches. We aim to dispatch all pre-order items within 2 weeks.
Made-to-Measure
Made-to-Measure garments are individually crafted to your confirmed measurements. Once your design and measurements have been finalised, we aim to dispatch your order within 3 weeks.
Please note that these dispatch times are estimates and may vary slightly during busy periods.
Shipping Confirmation
Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available).
Delivery
Delivery times are provided by our courier partners and may vary depending on your location.
While we do our best to ensure prompt delivery, FANG XING is not responsible for delays caused by courier services, severe weather, customs procedures (for future international orders), or other circumstances beyond our control.
Shipping Fees
We currently offer shipping within the United Kingdom.
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Orders up to £150: £3.99 shipping fee.
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Orders over £150: Free UK shipping.
Your shipping cost will be calculated and displayed at checkout before payment is completed
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your order.
FANG XING cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.
Lost or Damaged Parcels
Once your order has been dispatched, responsibility for delivery passes to the courier.
If your parcel is lost or arrives damaged, please contact us as soon as possible. While we cannot accept responsibility for delays, loss, or damage caused during transit, we will do our best to assist you in contacting the courier and resolving the issue.
Need Help?
If you have any questions regarding your order or shipping, please contact us through our Contact page or email us directly.
We aim to respond to all enquiries within 2–3 business days.